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RETURNS, EXCHANGES AND REFUND POLICY

  • RETURN POLICY

If the customer is not satisfied with the purchase and wants to return it within 30 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 30 days of delivery of product, we shall be not liable to accept return from the Customers.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • All customers must contact www.foreverlingeries.com for approval before sending or returning any item to us.
  • foreverlingeries.com will not be responsible for the returned item without prior notification to www.foreverlingeries.com.

If returning goods from outside of the UK, please ensure the package is sent on a tracked service or with ‘proof of postage’.
All returned goods remain the responsibility of the customer until they reach Forever Lingeries.

Customers from outside the UK are responsible for the cost of returns.
If your item is incorrect or faulty please contact [email protected] within 14 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back
to us before you have been advised by our customer care team.

To make a return or exchange, we need to receive the goods back to our warehouse in their original condition – so, please ensure all goods are packaged securely.

Refunds will only be given where the garments have been returned to our address and are deemed to meet with the requirements previously stated.
You have a duty of care to ensure all items are returned to us in the same original condition as they were received.

IMPORTANT

Due to the personalised nature of our products, garments may only be returned if they have not been worn - other than to try on over your own underwear - the point of sale swing tickets remain attached or the items are in unopened and original packaging.

Please note that 'All Hosiery and Open Front/Crotchless' garments are classed as an 'intimate item' under law and cannot be returned once opened.
Furthermore, we cannot accept returns of undergarments such as underwear, panties, briefs, thongs, holdups, bodysuits, body stockings, stockings, tights, wet look and shapewear.
Furthermore, some corsets are special orders and as such cannot be returned once purchased. We highly recommend that the sizing guides are carefully studied before placing an order.

Please ensure that all boned items (corsets, slips, and waist cinchers) are returned as received. They should not be rolled or squashed as this will damage the garment and may mean the item is received by our warehouse in an unsaleable condition.
If this is the case, refund or exchange will be refused.

If returns are rejected, the garments will be destroyed and there will be no liability on the part of the company for refund of the cost of the goods or postage.

  • EXCHANGES

All items supplied to the customer are new. Due to the personalised nature of our products, garments may only be returned if they have not been worn - other than to try on over your own underwear - the point of sale swing tickets remain attached or
the items are in unopened and original, undamaged packaging. You have a duty of care to ensure all items are returned to us in the same original condition as they were received.

If you wish to exchange the goods for a different size or garment you must email [email protected] with the details of the return, including the order number, within 7 days following the date of delivery.
Please wait to receive acknowledgment of your return request before posting the garments back to us.

You must then post the garment/s back to us within 14 days of delivery. You are responsible for the cost of returning any goods.

We strongly recommend that you send all returns by recorded delivery to ensure that you have a record of return. We cannot be held responsible for items lost in transit.

Products may only be exchanged for a different size or colour in the same range or for another garment of equal or lower monetary value and the difference in cost refunded accordingly.

It is recommended that if returning part of a lingerie set, you also return the coordinating pieces so we can offer you another set in the event that your exchange size is not available.

  • CHANGES TO YOUR ORDER

We aim to dispatch all orders by the next working day which means that amendments to your details can only be made before 5pm on the same working day.
Please note that we can only make changes to address and sizing information or cancel an order in its entirety.
We will not be able to amend orders that are made after 5pm during the week or over the weekend.

  • PROMOTIONAL PERIODS

During promotional periods, dispatch and delivery times may be extended to between 7 and 10 days due to exceptional levels of customer demand.
We will endeavour to dispatch consignments within the normal time periods stated at checkout, but this cannot be guaranteed.

  • GIFT CARDS

Gift cards are non-returnable and non-refundable.

Only one exchange or refund can be made per order.

Note: www.foreverlingeries.com reserves the right of any changes of return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

  • HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim refund by:

  1. Call us at our customer care number +442033027123, or;
  2. Send us an email at [email protected];

 

  • METHODS OF PAYMENT AND REFUND

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

 

  • REFUND CYCLE

Complete refund process normally takes about 30 working days from the date of confirmation of refund. No credit until product has arrived.

Please allow up to 14 working days for us to receive and process returned items.

  • CONSUMER RIGHTS

None of the above Terms and Conditions affects your statutory consumer rights.

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